“I was impressed with the level of security that Onsite Storage Solution’s containers provided. I felt reassured that my belongings were safe and protected.”

“Fantastic company to deal with. I needed a high 40 foot container to house power equipment that normally sits out all winter. I found on-site online and sent a request to them. Star contacted me directly. We discussed my needs and she immediately contacted the delivery agent for my area. She was able to get a quick turn around. I discussed finance with her which is a nice option but decided to pay outright. Once payment was made Star called right away and confirmed the delivery information. We were expecting a bad storm her with blizzard conditions. The delivery agent asked to come early. Star again reached out and confirmed an earlier day which was awesome as I would be able to get all of my things inside before the storm. The morning of delivery Eli called from Victor transport out of Chicago. Super friendly man. I gave him some pointers on the best exit to get to my house without going through town. He arrived on time. I showed him where I wanted it placed as well as an alternative. He said no problem. He put that truck and trailer in on the first try. Waited a few minutes while I placed the blocks under it and even helped. Dropped it and did a walk through with me. Signed off and down the road he went total drop time about 25 minutes. I was very apprehensive about doing this kind of transaction via phone and email but Star and Victor transport did not let me down. If I ever need another unit I will call on site first! Excellent transaction. Excellent water tight container! Very happy!”

“Absolutely amazing customer service which seems to not exist these days!!!! From the original call to inquire on pricing to delivery it was flawless. There was always a follow up email or call in person to confirm details. Took about 1 week in total and the rest is just passing on a good word to others about “on-site storage” thanks again guys!!!”

“Prices are.great. But the communication is terrible. You call for delivery and they tell you to hang up and request it via email. Oh thanks wish I knew that… And because I do not own or operate your business, I don’t know what to write … Or not to write in this email. Because I did not know how they own or operate their business, they showed up with my unit with the door loaded in the wrong direction and the driver tried to tell me it wasn’t his fault… No one called to ask where I wanted it or what direction I wanted the door to open to. Because we were moving and selling our home I had a lot encounters with the staff and the communication is just… Aweful. UPDATE Read below their response. This are bad business practices. You rely on the customer to think of all the intricate details? As a business you have the responsibility to assure the customer experiences excellent service, including guiding them through details that are very important, but they may miss. And by the way, the first time I had it delivered, the rep asked me where it should go and what side the door to open to. The subsequent times, I had to bring that up. The last time I forgot and look what happened. Either you argue or learn from mistakes and perhaps improve your company. It’s up to you.”